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p{color:var(--color-gray-500);margin:0;font-size:12px}.canned-empty{text-align:center;color:var(--color-gray-400);padding:20px;font-size:13px}.canned-page-grid{grid-template-columns:400px 1fr;align-items:start;gap:24px;display:grid}.canned-list-admin{flex-direction:column;gap:12px;display:flex}.canned-admin-item{background:var(--color-surface);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);border:1px solid var(--color-border);padding:18px 22px}.canned-admin-header{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.canned-admin-header strong{color:var(--color-gray-800);font-size:14px}.canned-admin-body{color:var(--color-gray-500);white-space:pre-wrap;margin:0;font-size:13px;line-height:1.5}@media (width<=768px){.canned-page-grid{grid-template-columns:1fr}}.empty-state{text-align:center;background:var(--color-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--color-border);flex-direction:column;justify-content:center;align-items:center;padding:56px 24px;display:flex}.empty-icon{margin-bottom:14px;font-size:48px}.empty-state h3{color:var(--color-gray-800);margin-bottom:6px;font-size:17px;font-weight:700}.empty-state p{color:var(--color-gray-500);font-size:14px}.empty-state-inline{text-align:center;color:var(--color-gray-400);background:var(--color-gray-50);border-radius:var(--radius-sm);padding:24px;font-size:13px}.sla-badge{border-radius:12px;align-items:center;gap:4px;padding:3px 10px;font-size:12px;font-weight:600;display:inline-flex}.sla-overdue{background:var(--color-danger-light);color:var(--color-danger);border:1px solid #fecaca}.sla-soon{background:var(--color-warning-light);color:#d97706;border:1px solid #fde68a}.meta-tag{background:var(--color-gray-100);color:var(--color-gray-600);border-radius:12px;padding:2px 10px;font-size:12px;font-weight:500;display:inline-block}.ticket-tags-panel{background:var(--color-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--color-border);flex-wrap:wrap;align-items:center;gap:12px;padding:16px 22px;display:flex}.ticket-tags-label{color:var(--color-gray-700);flex-shrink:0;font-size:13px;font-weight:600}.ticket-tags-list{flex-wrap:wrap;gap:8px;display:flex}.tag-toggle-btn{cursor:pointer;border-radius:20px;padding:4px 14px;font-size:12px;font-weight:600;transition:all .15s}.tag-toggle-btn:hover{opacity:.85;transform:scale(1.04)}.ticket-merge-panel{background:var(--color-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--color-border);flex-flow:column wrap;align-items:flex-start;gap:12px;padding:16px 22px;display:flex}.bulk-bar{background:var(--color-primary-light);border:1px solid var(--color-primary-muted);border-radius:var(--radius-sm);flex-wrap:wrap;align-items:center;gap:10px;padding:12px 18px;display:flex}.bulk-count{color:var(--color-primary);font-size:13px;font-weight:700}.bulk-bar select{border:1px solid var(--color-primary-muted);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-gray-700);padding:6px 10px;font-size:13px}.row-selected td{background:var(--color-primary-light)!important}.row-overdue{background:var(--color-danger-light)!important}.text-danger{font-weight:600;color:var(--color-danger)!important}.audit-list{flex-direction:column;display:flex}.audit-item{border-bottom:1px solid var(--color-gray-50);gap:14px;padding:14px 20px;transition:background .1s;display:flex}.audit-item:last-child{border-bottom:none}.audit-item:hover{background:var(--color-gray-50)}.audit-icon{border-radius:var(--radius-sm);flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:16px;display:flex}.audit-body{flex:1;min-width:0}.audit-header{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:4px;display:flex}.audit-type{text-transform:capitalize;font-size:13px;font-weight:700}.audit-ticket{color:var(--color-gray-500);font-size:12px}.audit-meta{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:4px;display:flex}.audit-payload{flex-wrap:wrap;gap:6px;margin-top:4px;display:flex}.audit-payload-tag{background:var(--color-gray-100);border-radius:var(--radius-sm);color:var(--color-gray-600);padding:2px 8px;font-size:11px}.audit-payload-tag strong{color:var(--color-gray-800)}.kb-controls{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.kb-search-form{flex:1;gap:8px;min-width:200px;display:flex}.kb-search-input{border:1.5px solid var(--color-gray-200);border-radius:var(--radius-sm);flex:1;padding:9px 14px;font-size:14px;transition:border-color .15s}.kb-search-input:focus{border-color:var(--color-primary);outline:none}.kb-category-filter{border:1.5px solid var(--color-gray-200);border-radius:var(--radius-sm);padding:9px 14px;font-size:14px}.kb-grid{grid-template-columns:repeat(auto-fill,minmax(290px,1fr));gap:16px;display:grid}.kb-card{background:var(--color-surface);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);color:inherit;border:1px solid var(--color-border);flex-direction:column;gap:8px;padding:22px;transition:transform .15s,box-shadow .15s;display:flex;text-decoration:none!important}.kb-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.kb-card-skeleton{min-height:120px}.kb-card-category{color:var(--color-primary);text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:600}.kb-card-title{color:var(--color-gray-800);font-size:15px;font-weight:600;line-height:1.3}.kb-card-excerpt{color:var(--color-gray-500);flex:1;font-size:13px;line-height:1.5}.kb-card-footer{color:var(--color-gray-400);border-top:1px solid var(--color-gray-100);gap:12px;margin-top:auto;padding-top:8px;font-size:11px;display:flex}.kb-internal-badge{color:#92400e;background:#fef3c7;border-radius:10px;padding:2px 8px;font-size:11px;font-weight:600}.kb-empty{text-align:center;color:var(--color-gray-500);padding:48px 20px}.kb-article{background:var(--color-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--color-border);padding:36px}.kb-article-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.kb-article-meta{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:12px;display:flex}.kb-article-category{background:var(--color-primary-light);color:var(--color-primary);border-radius:12px;padding:3px 12px;font-size:12px;font-weight:600}.kb-article-views{color:var(--color-gray-400);font-size:12px}.kb-article-title{color:var(--color-gray-900);letter-spacing:-.3px;margin-bottom:12px;font-size:24px;font-weight:700}.kb-article-info{color:var(--color-gray-500);gap:16px;margin-bottom:16px;font-size:13px;display:flex}.kb-article-tags{flex-wrap:wrap;gap:6px;margin-bottom:20px;display:flex}.kb-tag{background:var(--color-gray-100);color:var(--color-gray-600);border-radius:12px;padding:3px 10px;font-size:12px}.kb-article-body{color:var(--color-gray-700);font-size:15px;line-height:1.8}.kb-article-body pre{background:var(--color-gray-50);border:1px solid var(--color-border);border-radius:var(--radius-sm);margin:16px 0;padding:16px;overflow-x:auto}.kb-article-body code{background:var(--color-gray-100);border-radius:4px;padding:1px 5px;font-size:13px}.kb-article-body pre code{background:0 0;padding:0}.kb-feedback{border-top:1px solid var(--color-gray-100);text-align:center;margin-top:32px;padding-top:20px}.kb-feedback p{color:var(--color-gray-500);margin-bottom:12px;font-size:14px}.kb-feedback-btns{justify-content:center;gap:8px;display:flex}.kb-feedback-thanks{color:var(--color-success);font-size:14px;font-weight:600}.kb-manage-tabs{gap:4px;margin-bottom:16px;display:flex}.kb-manage-tabs button{border:1.5px solid var(--color-gray-200);border-radius:var(--radius-sm);background:var(--color-surface);cursor:pointer;color:var(--color-gray-500);padding:8px 18px;font-size:13px;font-weight:500;transition:all .15s}.kb-manage-tabs button:hover{border-color:var(--color-gray-300);color:var(--color-gray-700)}.kb-manage-tabs button.active{background:var(--color-primary);color:#fff;border-color:var(--color-primary)}.template-picker{margin-bottom:20px}.template-picker-label{color:var(--color-gray-500);margin-bottom:12px;font-size:14px}.template-picker-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px;display:grid}.template-picker-card{border:1.5px solid var(--color-gray-200);border-radius:var(--radius-md);background:var(--color-surface);cursor:pointer;text-align:center;flex-direction:column;align-items:center;gap:6px;padding:22px 14px;transition:border-color .15s,background .15s,transform .15s;display:flex}.template-picker-card:hover{border-color:var(--color-primary);background:var(--color-primary-light);transform:translateY(-2px)}.template-picker-card strong{color:var(--color-gray-800);font-size:13px}.template-picker-card small{color:var(--color-gray-400);font-size:11px}.template-picker-icon{font-size:28px}.template-picker-blank{border-style:dashed}.template-selected{background:var(--color-success-light);border-radius:var(--radius-sm);color:#065f46;border:1px solid #a7f3d0;justify-content:space-between;align-items:center;margin-bottom:12px;padding:10px 16px;font-size:13px;display:flex}.template-custom-fields{border-top:1px solid var(--color-gray-100);flex-direction:column;gap:12px;margin-top:8px;padding-top:16px;display:flex}.announcement-stack{flex-direction:column;gap:8px;margin-bottom:16px;display:flex}.announcement-bar{border-radius:var(--radius-sm);border:1px solid;align-items:center;gap:12px;padding:12px 18px;font-size:13px;animation:.2s slideDown;display:flex}.announcement-icon{flex-shrink:0;font-size:16px}.announcement-content{flex-direction:column;flex:1;gap:2px;display:flex}.announcement-content strong{font-size:13px;font-weight:600}.announcement-content span{opacity:.85;font-size:12px}.announcement-dismiss{cursor:pointer;opacity:.4;background:0 0;border:none;padding:4px;font-size:14px}.announcement-dismiss:hover{opacity:1}@keyframes slideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.availability-toggle{position:relative}.availability-btn{cursor:pointer;color:#fff;background:#ffffff0f;border:1px solid #ffffff1f;border-radius:20px;align-items:center;gap:6px;padding:4px 12px 4px 8px;font-size:12px;transition:background .15s;display:flex}.availability-btn:hover{background:#ffffff1f}.availability-label{font-weight:500}.availability-dropdown{background:var(--color-surface);border-radius:var(--radius-md);min-width:180px;box-shadow:var(--shadow-xl);border:1px solid var(--color-border);z-index:500;flex-direction:column;display:flex;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden}.availability-option{cursor:pointer;text-align:left;color:var(--color-gray-700);background:0 0;border:none;align-items:center;gap:8px;padding:10px 14px;font-size:13px;transition:background .1s;display:flex}.availability-option:hover{background:var(--color-gray-50)}.availability-option.active{background:var(--color-primary-light);font-weight:600}.availability-option small{color:var(--color-gray-400);margin-left:auto;font-size:10px;font-weight:400}.customer-ticket-list{flex-direction:column;gap:14px;display:flex}.customer-ticket-card{background:var(--color-surface);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);color:inherit;border:1px solid var(--color-border);flex-direction:column;gap:10px;padding:22px;transition:border-color .15s,box-shadow .15s,transform .15s;display:flex;text-decoration:none!important}.customer-ticket-card:hover{border-color:var(--color-primary);box-shadow:var(--shadow-md);transform:translateY(-1px)}.customer-ticket-top{justify-content:space-between;align-items:center;display:flex}.customer-ticket-id{color:var(--color-gray-400);font-size:12px;font-weight:600}.customer-ticket-title{color:var(--color-gray-800);font-size:15px;font-weight:600}.customer-ticket-meta{color:var(--color-gray-500);gap:14px;font-size:12px;display:flex}.wizard-progress{background:var(--color-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--color-border);align-items:center;gap:0;padding:20px 28px;display:flex}.wizard-step{color:var(--color-gray-400);flex:1;align-items:center;gap:10px;font-size:13px;font-weight:500;display:flex;position:relative}.wizard-step:not(:last-child):after{content:"";background:var(--color-gray-200);width:calc(100% - 120px);height:2px;position:absolute;top:50%;left:120px;right:0;transform:translateY(-50%)}.wizard-step.active:not(:last-child):after{background:var(--color-primary-muted)}.wizard-step.active{color:var(--color-gray-700)}.wizard-step.current{color:var(--color-primary);font-weight:700}.wizard-step-num{background:var(--color-gray-100);width:30px;height:30px;color:var(--color-gray-400);border:2px solid var(--color-gray-200);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex}.wizard-step.active .wizard-step-num{background:var(--color-primary-light);color:var(--color-primary);border-color:var(--color-primary-muted)}.wizard-step.current .wizard-step-num{background:var(--color-primary);color:#fff;border-color:var(--color-primary)}.wizard-panel{background:var(--color-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);border:1px solid var(--color-border);flex-direction:column;gap:20px;padding:32px;display:flex}.wizard-panel h2{color:var(--color-gray-900);letter-spacing:-.3px;font-size:20px;font-weight:700}.wizard-category-grid{grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px;display:grid}.wizard-category-card{border:1.5px solid var(--color-gray-200);border-radius:var(--radius-md);background:var(--color-surface);cursor:pointer;text-align:center;flex-direction:column;align-items:center;gap:8px;padding:24px 16px;transition:border-color .15s,background .15s,transform .15s;display:flex}.wizard-category-card:hover{border-color:var(--color-primary);background:var(--color-primary-light);transform:translateY(-2px)}.wizard-category-icon{font-size:30px}.wizard-category-card strong{color:var(--color-gray-800);font-size:13px}.wizard-kb-list{flex-direction:column;gap:10px;display:flex}.wizard-kb-item{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-gray-50);color:inherit;flex-direction:column;gap:4px;padding:14px 18px;transition:border-color .15s,background .15s;display:flex;text-decoration:none!important}.wizard-kb-item:hover{border-color:var(--color-primary);background:var(--color-primary-light)}.wizard-kb-item strong{color:var(--color-gray-800);font-size:14px}.wizard-kb-item p{color:var(--color-gray-500);margin:0;font-size:13px;line-height:1.5}.wizard-kb-item small{color:var(--color-gray-400);font-size:11px}.wizard-form{flex-direction:column;gap:18px;display:flex}.wizard-priority-options{grid-template-columns:repeat(4,1fr);gap:10px;display:grid}.wizard-priority-btn{border:2px solid var(--color-gray-200);border-radius:var(--radius-md);background:var(--color-surface);cursor:pointer;text-align:center;flex-direction:column;align-items:center;gap:4px;padding:14px 10px;transition:border-color .15s,background .15s,transform .15s;display:flex}.wizard-priority-btn:hover{border-color:var(--priority-color,var(--color-primary));transform:translateY(-1px)}.wizard-priority-btn.selected{border-color:var(--priority-color,var(--color-primary));background:color-mix(in srgb, var(--priority-color,var(--color-primary)) 10%, white)}.wizard-priority-btn strong{color:var(--color-gray-800);font-size:13px}.wizard-priority-btn small{color:var(--color-gray-500);font-size:11px}.wizard-actions{justify-content:space-between;align-items:center;margin-top:8px;display:flex}.wizard-review{border:1px solid var(--color-border);border-radius:var(--radius-md);flex-direction:column;gap:0;display:flex;overflow:hidden}.wizard-review-row{border-bottom:1px solid var(--color-gray-100);align-items:center;gap:16px;padding:14px 18px;font-size:14px;display:flex}.wizard-review-row:last-child{border-bottom:none}.wizard-review-row>span:first-child{color:var(--color-gray-600);min-width:90px;font-weight:600}@media (width<=640px){.wizard-progress{gap:0;padding:14px 16px}.wizard-step span,.wizard-step:not(:last-child):after{display:none}.wizard-category-grid,.wizard-priority-options{grid-template-columns:repeat(2,1fr)}.wizard-panel{padding:20px 16px}}